There are many companies that are investing resources in training their workers in emotional intelligence because they have discovered that the key to success and productivity lies in the degree to which workers know and control their emotions in an appropriate manner, in addition to being able to better manage clients if they also learn to identify their emotions.
In order to face difficult emotional situations that arise within organizations we must be able to generate trust in others, this is achieved if we know how to listen, we are able to persuade and also give and receive advice with the best will, and all this translates into proper relationships with co-workers.
How do emotions affect work?
If we stop to observe successful people in their jobs we will realize that not always the most successful ones are the most capable, those that have the most titles or certifications or the most efficient, which does not mean that this is not important, but The real success is more easily obtained by those who develop the ability to deal with the right people in the right way.
Understanding the feelings of those around us allows us to take them into account as people and recognize them, which is key for colleagues, bosses, subordinates and / or collaborators to feel satisfied with their work and also helps them generate the willingness to strive little more to get better results. For example, Daniel Goleman’s emotional intelligence book tells us that CEOs are hired for their intellectual capacity and commercial experience but are fired for their lack of emotional intelligence.
How can emotional intelligence help us in our responsibilities?
To discover if emotional intelligence is linked to the fulfillment of our responsibilities we could ask ourselves the following questions: is it possible to have a good responsibility if there is no emotional control? What is the relationship between responsibility and failure? How does failure influence our emotional control?
From the point of view of emotional intelligence the real responsibility is proven in the failures of each one and covers different aspects such as self-awareness that help overcome guilt and fear of another failure, emotional control that helps to avoid exaggerated reactions that harm not only their own morality but also that of the group.
Other aspects are the motivation and persistence that allow us to remember that success is the sum of small efforts that we make every day and not the result of a fortuitous event, the empathy that will allow us to listen, value and understand adequate ways to maintain the harmony in relationships and finally, leadership is very important that allows us to help everyone understand that failures are learning and are inevitable in order to be successful. Remember the formula: failure = learning = work = success.
Keys to emotional intelligence at work
We are already more clear that emotional intelligence is the ability that people have to manage their emotions in an appropriate way, taking into account that there are no positive or negative emotions in themselves but misconceived emotions. Here we mention 5 key aspects that help identify emotional intelligence in a work team.
Self-awareness: people who are self-aware are also able to recognize their own limitations and this can help identify the first signs of stress within a work group. Self-regulation: that allows learning to control emotions so that they do not have a negative effect on others and this could help to manage frustration with failures and avoid conflicts in work teams.
Motivation: which is to constantly encourage the other and himself to continue doing things properly after some achievement, either with words of congratulation or tangible compensation. Empathy: helps to improve relationships and establish a positive atmosphere when having to do team work. Social skills: this refers to the ease that people have to interact with each other and if there is enough emotional intelligence, it is a key point to move quickly towards excellence in the activities that take place both in a group and at a personal level individual.
What do you think about this topic? Did you know the importance of emotional intelligence in the workplace?
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